Roles & Responsibilities: Providing Tier 1 or Tier 2 support for technical issues (e.g., software, hardware, networking, or application errors). Diagnosing and resolving problems over the phone, chat, or email. Guiding users through step-by-step solutions (e.g., password resets, software installation). Escalating complex issues to senior engineers or relevant departments.
Qualification: Bachelor’s Degree (B.Tech, BCA, BSc IT/Computers) or a Diploma in a relevant technical field. Strong troubleshooting skills.
Salary (Annual): ₹2.0 Lakhs – ₹3.8 Lakhs (Often for local IT service shops or remote roles with a local company).
Job Category: Customer & Support
Job Type: Full Time
Job Location: Tanuku